Terms & Conditions

1. Acceptance of Terms

By accessing or using the website operated by The Caffeine Lab ("we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, users, and customers of our website and e-commerce platform.

2. Products & Services

We are committed to ensuring that the products listed on our website are accurately described. However, we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current.

All coffee products are roasted in small batches and may have natural variations in flavor, aroma, and appearance. These variations are inherent to the artisanal roasting process and do not constitute a defect.

We reserve the right to modify or discontinue any product at any time without prior notice.

3. Pricing & Payment

All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

Payment must be made in full at the time of ordering. We accept payments through secure third-party payment gateways. We do not store your credit card or banking information on our servers.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and issue a full refund.

4. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept or decline any order at our sole discretion.

An order confirmation email does not constitute acceptance of your order. Acceptance occurs only when the order has been dispatched and a dispatch confirmation email has been sent to you.

5. User Accounts

You may be required to create an account to access certain features of the website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that are used in violation of these terms or that we reasonably believe pose a security risk.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of The Caffeine Lab and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

7. Limitation of Liability

To the maximum extent permitted by law, The Caffeine Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability shall not exceed the amount paid by you for the specific product in question.

8. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Vijayawada, Andhra Pradesh.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us.