Cancellation & Refunds

1. Order Cancellation

You may cancel your order within 2 hours of placing it, provided the order has not yet been dispatched for roasting or shipping.

To request a cancellation, please contact us immediately at hello@thecaffeinelab.in with your order number and reason for cancellation.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may initiate a return after receiving the product, subject to the conditions outlined below.

2. Refund Eligibility

We offer refunds under the following circumstances:

• The product received is damaged, defective, or significantly different from what was ordered.
• The product was not delivered within the estimated delivery window due to an error on our part.
• The order was cancelled before dispatch and a full refund was not processed within 5 business days.

3. How to Request a Refund

To request a refund, please email us at hello@thecaffeinelab.in with the following information:

• Order number
• Date of purchase
• Reason for the refund request
• Photographic evidence (if the product is damaged or incorrect)

We will acknowledge your request within 2 business days and provide further instructions.

4. Refund Process

Once your refund request is approved:

• You will be asked to return the product in its original packaging (if applicable and if the product is not consumed).
• Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product or approving the refund.
• You will receive an email confirmation once the refund has been processed.

5. Non-Refundable Items

The following items are not eligible for refund:

• Products that have been opened, consumed, or used (unless defective or incorrect).
• Gift cards or promotional credits.
• Products purchased during sale events, unless they are defective or incorrect.

6. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

• Check your bank account or payment gateway again.
• Contact your bank or credit card company, as processing times may vary.
• If you've done all of the above and still haven't received your refund, please contact us.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a refund for the original item and place a new order for the desired product.

8. Contact Us

For any questions about our cancellation and refund policies, please contact us.